General Terms and Conditions

Terms of payment

Please consider that VAT must be included in the payment (21% for registration and services and 10% for hotels). In case of modifications in VAT established by the Spanish Government, Publi Créations reserves the right to inform and readjust accordingly.

Credit card
The payment must be made by credit card. The following credit cards are accepted: Visa, Eurocard/Mastercard and American Express. Please enter the credit card details in the appropriate section on the online registration form. Please be aware that payments by credit card are carried out in a security certificate mode.

Bank and handling fee
A flat bank and handling fee of € 18 (VAT included) will be charged directly to the participants on each invoice issued. Participants are strongly advised to make all their respective bookings at once (Scientific Symposium, Workshops, hotels, networking events).

Invoices in electronic format will be sent to each participant upon receipt of the relevant payment. Printed invoices will only be sent if specifically requested.

Confirmation of registration

The confirmation letter along with the corresponding settled invoice will be sent as soon as the full payment has been received. The congress documentation and all necessary vouchers will be issued on-site, at the congress venue in Barcelona. 

Name changes

Participants who wish to make name changes after 18 March 2019 will be charged a fee of € 25 (VAT included) for each name change. .

Cancellations | Refunds

Notification of cancellation must be sent in writing to Publi Créations. Cancellations will be accepted up to 25 March 2019, with a refund of the registration fee paid minus a 30% administration charge. After that date, refunds of registration fees will only be made in exceptional circumstances and when requested in writing. Should the congress be cancelled by the conference organiser, any amount paid by the participants will be refunded. This will be the sole and exclusive right and compensation of the participant in this respect. In a case of a force majeure obliging the organiser to cancel the event, and being impossible to postpone it, the Osteology Foundation shall not be held liable to any amount of compensation, penalty and/or damages of any kind to the participant.

VAT (value added tax)

VAT must be added to the registration fees. A breakdown of the appropriate VAT, depending on the services requested, will be indicated on the invoice issued.

How to claim your VAT refund:
Participants can only claim back VAT (excluding VAT on hotel rates) if the relevant invoice is issued to a company, institution or person who has a VAT number. Once the invoice has been paid, VAT can be claimed through your local accredited fiscal representative. For participants from EU countries, the VAT refund can be claimed online via the authorities in the country where their business is based. If the participant is eligible for a refund, the authorities will pass the claim on to the Spanish authorities. The VAT refund procedure is harmonised at EU level.

Programme changes

The organisers cannot assume any liability for any changes to the programme and reserve the right to change the programme without notice at any time.


In general, the congress organisers shall only be liable for the delegates in cases of gross negligence or wilful misconduct in the performance of their obligations under the congress event agreement. The congress organisers shall accept no responsibility or liability for events such as accident, theft or loss of property, etc. and the delegates shall be responsible for their own insurance.

Photography/Recorded material

The Osteology Foundation, its contractors and any attending media representatives may take photographs and record videos during the congress. Attendees acknowledge these activities and agree to allow any photography or recorded material to be used by the Osteology Foundation in publications, on their website, and in marketing and promotional materials. Photographs are made available to International Osteology Symposium attendees via various channels and may also be shared with the media. International Osteology Symposium 2019 attendees waive all claims against the Osteology Foundation for any liability resulting from these uses. Only officially contracted International Osteology Symposium vendors and working journalists with the Osteology Foundation’s approved press credentials will be permitted to take photographs, record videos and/or audio during sessions and/or in the exhibition hall. Individuals who record using personal video/audio equipment or other recording devices (i.e. mobile phones, digital or film cameras or tape recorders) without prior permission from the Osteology Foundation or without proper credentials will be asked to stop recording or using these devices immediately.

Group registrations

For further information and conditions, please contact Publi Créations at